Job description:

Front Desk / Sales Coordinator – Hiring Opportunity

Location: Dresden, TN (On-site)

Monday to Friday from 8:00 AM to 5:00 PM.

We are looking for a Front Desk / Sales Coordinator to support the sales team, manage customer inquiries, and coordinate sales activities. Approximately 85% of the role focuses on sales coordination and prospecting, while 15% involves front desk responsibilities.

Responsibilities:

Answer phone calls, greet visitors, and assist existing customers with order status, tracking, pricing, and product inquiries.
Manage new customer inquiries from phone, email, website, trade shows, and referrals.
Contact new leads within one business day, gather customer information, and create account records in NetSuite.
Research potential buyers for new deals, build prospect lists, and schedule follow-ups for account managers.
Coordinate daily with sales representatives and report sales progress, outstanding offers, and follow-up needs to leadership.
Work with marketing on sales materials, fliers, and Deal of the Day promotions.
Maintain an organized front office and accurate prospect records.

Requirements:

At least 2 years of experience in customer service, inside sales, sales support, reception, or a similar customer-facing role.
Strong communication, organizational, and follow-up skills.
Comfortable making calls and contacting new customers.
Proficiency in Excel or Google Sheets.
Willingness to learn NetSuite and use AI tools for research and organization.
Ability to work on-site in Dresden, TN.

Preferred Qualifications:

Experience in wholesale, distribution, closeouts, or retail buying.
Experience qualifying leads or scheduling sales appointments.
Familiarity with ERP/CRM systems such as NetSuite.
Experience using ChatGPT or Claude.
Bilingual in English and Spanish.

Benefits:

Dental insurance.
Health insurance.
Vision insurance.

Swift Staffing Inc

Front Desk / Sales Coordinator

About the Job